Analyst, Development Operations

               

    

Job id : 150365

Room to Read, Global Office, Asia

Location: Delhi; Mumbai, Maharashtra

Submit                  Posted on Apply by: 24 Sep 2020

Relevant Sectors              Fundraising, Business Development, Grants Writer

Monitoring, Evaluation, Policy, Research

Analyst, Development Operations

Global Office Asia – Mumbai /New Delhi

  

Position Overview:

Room to Read’s Development Operations team (DevOps), a sub team of the Global Philanthropy Operations Team, is seeking a Development Operations Analyst to provide general administrative support with the primary responsibility of supporting gift processing and updating records in our fundraising and donor reporting database systems for our Asia Pacific (APAC) team, with offices in Hong Kong, Singapore, Australia and Japan. This position reports to the Director of Shared Services.

This is an excellent opportunity for someone who is not only interested in supporting our fundraising processes, but also excited about impacting positive change by recommending process improvements. This position is based in our Mumbai office and provides team support for the Asia Pacific offices.

Duties & Responsibilities:

1. Gift Processing

Manage offline gift processing for Hong Kong, Singapore, Japan and Australia, including the processing of checks, bank transfers, and stock gifts; scanning all checks and backup information, reviewing and identifying correct coding, entering into fundraising software (Salesforce NGO Connect) and issuing receipts based on each market’s needs.   

Manage third party APAC gift in terms of importing and exporting for processing and reconciliation as well as routine updates and requests from vendors.

Assist with reconciling donations on a monthly basis with the Accounting team and attend monthly meetings.

Oversee corporate matching gift process, including matching gift file maintenance; research and confirm gifts to be matched; prepare and mail matching gift application forms; acknowledge matching gifts; follow up with matching gift donors as needed; enter data and provide reporting for matching gift pledges database.

Maintain accurate donor records in our Salesforce database, including importing of new records, cross-checking imported data. Provide remote database management support for events, managing registration and overseeing ticket payment.

Follow, review and enhance best practice guidelines for ensuring integrity of the APAC data records.

Data management of Salesforce database: monitor Chatter requests screen and de-duplicate records, perform mass updates for recoding donations when needed, update addresses, and overall ensure data quality.

Maintain APAC receipting compliance and donation remittance documents and update to keep current.

Monitor sustainer gifts to manage duplicates and other issues.

Collaborate with global team members on projects related to the database.

Generate reports from the database as requested.

Support the APAC audit processes by meeting with auditor and supplying all information required for audit investigations.

Other ad hoc duties, as necessary to support the APAC and DevOps teams

2.  Grants and Proposals Support:

Maintain accurate records of grant proposals and grant reports and help APAC fundraisers use grants administration and project allocation functions.

Input new records and maintain the allocation of literacy projects for APAC staff requesting funding opportunities for donors.

Support the APAC fundraisers in the development of donor reports. 

Track deadlines, required data, and honorific language related to funding opportunities for APAC donors.

Qualifications:

Required:

Bachelor’s degree (preferably B.Com) with relevant work experience

A minimum of two years of work experience in a fast-paced, growth-oriented environment preferably not for profit

Highly organized, strong attention to detail and results oriented

Strong written and oral communication skills in English with the ability to adjust communication style based on the audience

Adept at using Excel, Word, PowerPoint and Outlook

Experience with databases and ability to continually learn new technology, database processes and procedures as needed

Comfort working with numbers and calculations

Proactive and tenacious troubleshooting skills

Ability to work independently and as part of a team

Strong work ethic and ability to juggle multiple priorities with competing deadlines

Flexibility and positive attitude 

Legally eligible to work in India; no sponsorship provided

Preferred:

History of dedicated volunteer activity and/or commitment to non-profit organizations

Previous experience working with relational databases and/or web integration tools

Previous experience working closely and building relationships with diverse groups of people 

Experience in project management

To be successful at Room to Read, you will also:

Have passion for our mission and a strong desire to impact a dynamic nonprofit organization

Be a proactive and innovative thinker who achieves results and creates positive change

Have a very high level of personal and professional integrity and trustworthiness 

Embrace diversity and a commitment to collaboration

Thrive in a fast-paced and fun environment

Room to Read is proud to be an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.

Compensation:

Room to Read offers a competitive salary with excellent benefits. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, fun, and rapidly growing organization that is transforming the lives of millions of children in India by focusing on literacy and gender equality in education.

Location(s)

Global Office – Mumbai / New Delhi, India

Application Procedure:

Qualified candidates are invited to apply here or refer career section at our website www.roomtoread.org You will be asked to complete an online application and upload your resume and cover letter.

Due to high applicant volume, we regret that we are not able to send personalized responses to all applicants. Applications are accepted until the position is filled.